Provision Home Privacy Policy
General
Effective date: 31. August. 2021
This Privacy Policy applies to certain information, as
defined below, that Provision-ISR Ltd., its subsidiaries, and affiliates
(collectively, "Provision Home" " Provision Home Member Firms
""our" "we", or "us") collects through our
websites, products, and applications. (the "Services").
your privacy is important to us. please read this
privacy policy to learn about the information that Provision Home collects from
you and how Provision Home uses that information.
By using the services you consent to the
collection, use, and transfer of your information as described in this privacy
policy. if you do not agree with any part of this privacy policy, then please
do not use the services.
1. Scope
This Privacy Policy covers the processing of personal
information related to Provision ISR’s products and services
("Services"), including:
1.1 Provision Home hardware products
("Products"),
1.2 services, including technical support and services
accessible through the Site(s) ("Web Apps"),
1.3 software that may be downloaded to your smartphone
or tablet to access services ("Mobile Apps"), and
1.4 subscription services, including services
you can access using the Web Apps and Mobile Apps ("Subscription
Services").
Third parties may also integrate Provision ISR’s Products and Services into
their products and services and we are not responsible for this integration.
Additional information on our privacy practices may be provided in other
documents such as offer descriptions, supplemental privacy statements, or
notices provided prior to or at the time of data collection.
2. Personal Information We May Collect
We obtain personal information relating to you from
various sources such as described below. For the purpose of this Privacy
Policy, "personal information" means any information that personally
identifies you, such as your name, email address or billing information, or
other data that can be reasonably used to infer this information. Where applicable,
we indicate whether and why you must provide us with your Personal Information,
as well as the consequences of failing to do so. If you do not provide personal
information when requested, you may not be able to benefit from our Services if
that information is necessary to provide you with the Service.
2.1 Personal Information We Collect Directly from You
2.1.1 Registration
In order to use the Services, we may ask you to
provide certain Personal Information when you create an account on and register
to Provision Home Mobile Apps, register a product, complete a survey, or sign
up to be on our mailing list. We may ask you to submit the following types of
personal information: first and last name, country, email address, product
serial number, date of purchase, telephone number, mailing address, and proof
of purchase. We may also collect additional personal information such as your
interests or hobbies, your gender or age.
2.1.2 Information you voluntarily share or post.
We may collect personal information that you provide
on Provision Home-marked Mobile Apps, or post in a public space on our website,
such as message boards. As another example, you can choose to share your
Provision Home camera access through an invitation link that you can send to
friends.
2.1.3 Videos
For our Provision Home products, we collect, process,
and store the videos that you take with your systems for various time periods
depending on your subscription plans, configurations, and settings. This may
include capturing and emailing to you portions of the videos as part of a
notification or analyzing the data to identify motion or other events. We may
process Personal Information from your Provision Home cameras so that we can
send you alerts when something happens.
2.1.4 Customer support.
We may collect information through your communications
with our customer support team or other communications that you may send us and
their contents.
2.1.5 Payment details.
We may collect credit card and billing information,
including payment transactions, to process your order. For example, we collect
your credit card number when you buy a subscription to use some of our
Services, for shipping services related to a warranty replacement, or when you
purchase a license to application from Provision Home.
2.2 Personal Information We Collect from Your
Interactions With Our Products and Services
2.2.1 Cookies and Tracking Technologies.
We use automatic data collection tools like cookies,
web beacons, and other tracking technologies in our products to collect data
and related information, including IP addresses, device identifiers,
advertising identifiers and other information about your device, system and
application software and peripherals. We may collect information about your
browser and what sites you visit. We might also look at how and how often you
use one of our applications and certain features. Third parties may also
collect information using cookies. Some websites have "do not track"
features that allow you to tell a website not to track you. These features are
not all uniform. We do not currently respond to those signals.
2.2.2 Product Usage.
We collect information related to the use of our
products and devices and statistics about the performance of your Provision
Home devices. This information includes Internet speed, voltage information,
storage information, error rates, and other performance information.
2.3 Personal Information We Obtain from Other Sources
2.3.1 Third party Personal Information.
If you choose to provide us with a third party's
Personal Information (such as name, email, and phone number), you must ensure
that you have the third party's permission to do so. Examples include providing
us with the names and images that you associate with account users, forwarding
reference or marketing material to a friend, or sending job referrals.
3. How We May Use Your Personal Information
We may use your personal information for the following
purposes:
3.1 Provide you with the Service and communicate with
you.
We will use your personal information to deliver our
Services and to interact with you directly.
3.2 Maintain, improve and develop products and
Services.
We will use your personal information to ensure our
Services are working as intended and to make improvements to our Services. We
will also use the information we collect in existing Services to help us
develop new ones or to customize Services for you.
3.3 Internal data analyses.
We use personal information for internal analytics to
understand how our Services are used.
3.4 Marketing.
We may send you marketing communications about
products, services, offers, programs and promotions (including contests,
sweepstakes and any other marketing activities) either directly from us or from
our partners. These might be our own offers or products, or offers for
third-party products we think you might find interesting, but we do not share
information with third parties for their independent marketing or promotional
purposes.
3.5 Protect our company, prevent fraud and securing
our products.
We may use your personal information to protect our
company, our customers, or our websites.
3.6 Compliance with law and other standards.
We may use your personal information as required by
applicable laws and regulations or requested by any judicial process or
governmental agency having or claiming jurisdiction over Provision-ISR or
its affiliates.
3.7 Other activities.
We may process your personal information for other
purposes for which we provide specific notice at the time of collection.
Easy to Customize
We may share personal information in the following
ways or as otherwise disclosed to you at the time of data collection:
4.1 With service providers.
We also may share personal information with our
service providers who perform services on our behalf based on our instructions
and in compliance with appropriate confidentiality and security measures.
Examples of services include: processing of orders and credit card
transactions, sending marketing communications, sharing your email address to
assist us with sales-related efforts or post-sales support, and providing
customer support.
4.2 With the friends you invite.
You can decide to share your Provision Home camera
access by sending an invitation link to friends.
4.3 We may share information for legal reasons.
We will share personal information with companies,
organizations or individuals outside of Provision Home if we have a good faith
belief that access, use, preservation or disclosure of the information is
reasonably necessary to:
Meet any applicable law, regulation, legal process or
enforceable governmental request
Enforce applicable Terms of Use, including
investigation of potential violations
Detect, prevent, or otherwise address fraud, security
or technical issues or
Protect against harm to the rights, property or safety
of Photon Sail, our users or the public as required or permitted by law.
4.4 Others.
If we otherwise notify you and you consent to the
sharing.
5. Your Rights and Choices
You have certain rights regarding the personal
information we maintain about you and certain choices about what personal
information we collect from you, how we use it, and how we communicate with
you.
5.1 You can choose not to install our applications or
fill out a warranty card.
This choice may limit your warranty service.
5.2 You can update or delete your account.
Through your account settings, you can update some of
your Personal Information. However, if you delete your account, you may not be
able to fully use the Service.
To update your preferences, ask us to remove your
information from our mailing lists, delete your account or submit a request to
exercise your rights under applicable law, please contact us as specified in
the "How to Contact Us" section below.
6. Data Transfers
Your personal data may be transferred to, processed by
and stored with, the following classes of transferees/categories of recipients
for the purposes as described in this Privacy Policy:
6.1 Your personal information may be transferred to other
Provision Home Member Firms (and their respective subsidiaries and affiliates).
Other Provision Home Member Firms may process your personal information on
behalf of the Data Controller for the same purposes as set out herein. In
addition, each Provision Home Member Firm whom you share your information may
determine jointly with other Provision Home Member Firms the means of
processing of your personal information.
6.2 Your information may also be transferred to
service providers that are not members of the Provision Home (third party
service providers) to process on a Provision Home Member Firm’s behalf. We may
transfer or disclose the personal data we collect to third party contractors or
subcontractors of Provision Home Member Firms (and their respective
subsidiaries and affiliates), as well as other third parties. We use such third
parties to support us in providing our Provision Home Services and to help
provide, run and manage our business (including our internal IT systems). Third
party service providers may include providers of IT services, identity
management, website hosting and management, data analysis, data back-up and
archiving, security and storage services (including cloud service providers),
event management, and other services with respect to the operation of our
business.
6.3 Your personal information may be transferred to
and stored outside the country or region where you are located. Provision Home
Member Firms, our service providers and sub-processors they engage may use
servers and other resources in various countries and territories to process
your information.
6.4 Provision Home Member Firms reserves the right to
transfer all data in its possession to a successor-in-interest to its business
or assets.
7. Children's Privacy
We understand the importance of protecting children's
privacy, especially in an online environment. The Provision Home Services
covered by this Privacy Statement are not intentionally designed for or
directed at anyone under the age of 18.
8. How We Protect Your Personal Information
We intend to protect the personal information
entrusted to us and treat it securely in accordance with this Privacy Policy.
We maintain administrative, technical and physical safeguards to protect
personal information against accidental or unlawful destruction, accidental
loss, unauthorized alteration, unauthorized disclosure or access, misuse, and
any other unlawful form of processing of the personal information in our
possession. We also contractually require that our suppliers protect such
information from unauthorized access, use, and disclosure. The Internet is not
100% secure. We cannot promise that your use of our sites will be completely
safe. We encourage you to use caution when using the Internet. This includes
not sharing your passwords.
Retention of Personal Information
We also take measures to delete your personal
information or keep it in a form that does not permit identifying you when this
information is no longer necessary for the purposes for which we process it or
when you request its deletion, unless we are allowed or required by law to keep
the information for a longer period. We complete periodic reviews of our
databases, and have established time limits for certain data deletion, taking
into account the type of services provided in the context of the Products and
Services, the length of our relationship with you, mandatory retention periods,
and the statute of limitations.
9. Update to this policy
Our privacy policy may change from time to time. We
will post or otherwise notify you of any changes to this policy on this page,
and we will provide more noticeable notices of major changes. In this case, if
you choose to continue using our services, you agree to be bound by this
revised policy.
10. How to Contact Us
If you have any questions, comments or complaints about this
Privacy Policy and our privacy practices, or would like to update your privacy
preferences, please contact us at: info@provisionisr.com.